Cancellation Policy

Each listing uses one of three cancellation tiers, chosen by the Owner:

• •Flexible — full refund of the boat price if you cancel at least 48 hours before the trip; 50% of the boat price if you cancel later.
• •Moderate — full refund if you cancel at least 7 days before; 50% between 7 days and 48 hours before; no refund of the boat price within 48 hours.
• •Strict — 50% refund if you cancel at least 14 days before; no refund of the boat price within 14 days.

Percentages apply to the boat price. Add-ons are refunded where they have not yet been arranged or incurred a cost.

The Renter service fee is non-refundable when you cancel a confirmed booking, because it covers payment processing and support already provided. It is fully refunded when the Owner cancels or the trip is cancelled for weather or safety reasons.

A security deposit, where required, is separate from the rental price. If it was charged or held, it is released or refunded in full when a booking is cancelled, subject to any outstanding damage claim from a completed trip.

If an Owner cancels a confirmed booking, you receive a full refund of everything you paid, including the service fee. We will also help you find an alternative boat where possible. Owners who cancel repeatedly may be removed from the Platform.

Boating depends on the weather. If the Owner or a competent authority determines that conditions are unsafe for the trip, the booking is treated as a weather cancellation: you receive a full refund, or, where possible, the option to reschedule at no extra cost.

If a trip cannot take place because of events beyond reasonable control — such as natural disasters, port closures, or government measures — we will work with you and the Owner on a fair outcome, normally a full refund or a free reschedule.

If you do not arrive for the trip, or arrive too late to start safely within the booked window, the booking is treated as a late cancellation under the applicable tier and is generally non-refundable.

Cancel from your booking page or by contacting us at info@varamedia.be. The refundable amount is calculated automatically from the policy tier and the time of cancellation.

Approved refunds are returned to your original payment method through Stripe. Banks typically take a few business days to show the refund.

If you disagree with how a cancellation or refund was handled, contact info@varamedia.be. We will review the booking, the policy tier, and any evidence, and aim for a fair resolution. Your mandatory consumer rights are unaffected.

We may update this Policy. The tier shown on your booking at the time you paid continues to apply to that booking.